|
Ongoing support for your technology
investments is the key to maximizing your return on investment. With over
a decade of experience supporting some of Australia's major corporations
we have what it takes!
We deliver ongoing support
for the systems that we develop and deploy, and also take on the support
role for orphaned systems where satisfactory support is no longer
being provided by the original suppliers.
-
Linux (Red Hat & Univention), UNIX (SUN Solaris,
OpenServer, UnixWare), HP OpenMail (Scalix and Samsung Contact)
-
Emergency system recovery
-
Operating system administration,
networking and problem solving
-
Regular system health &
security checks
-
Maintenance at remote sites
(via modem & internet) and onsite
-
System rebuild, upgrades and
tuning
-
Integration of Windows and UNIX/Linux
systems
-
'Embedded' systems (replicated
systems, control systems, ....)
-
Firewalls, security, internet
and intranet connectivity
Like more information? Request
a FREE information pack by clicking HERE.
When we supply a solution, a
tailored annual support package normally forms part of the solution. We
can also deliver tailored support for IT systems that we did not supply.
We can handle your most complex requirement!
Professionals that fit right
into your team.
-
Flexible
-
Fast start-up and low risk
-
Meet project peak demands
-
Undertake special projects or
release your in-house staff for special projects
-
Augment existing in-house Windows
or UNIX/Linux skills
-
Maintain smooth operations during
in-house staff holidays, sick leave or maternity leave
We start by meeting with you
to discuss and assess the needs of your business. This meeting is free
within the Sydney region, so to arrange a meeting please call 02 9659 9590
or email info@customtech.com.au. |
Onsite Support is available
on pay-as-you-go billing and is charged on a "Time and Materials" basis.
This means that the call is logged, and then queued up for the earliest
possible response by a Support Engineer.
To initiate Onsite Support:
-
Call 02 9659 9590 and ask to
log an Onsite Support request, or
-
E-mail support@customtech.com.au
and include a detailed incident description and full contact details including
telephone number.
Standard operating hours for
Custom Technology Onsite Support are Monday to Friday 9 am to 5 pm
Australian EST excluding public holidays. To arrange for prepaid vouchers,
upgraded response time, after-hours support, or other customised support
requirements please call 02 9659 9590 or email support@customtech.com.au.
Phone/Email Support is available
on pay-as-you-go billing and is charged as a "Time and Materials" type
call. This means that the call is logged, and then queued up for the earliest
possible response by a Support Engineer via telephone or e-mail.
-
Billed via a credit card
-
A$80 per half hour
-
Billed in half hour blocks
To initiate Phone/Email Support:
-
Call 02 9659 9590 and ask to
log a Phone/Email Support Incident, or
-
E-mail support@customtech.com.au
and include a detailed incident description and full contact details including
telephone number.
For Phone/Email Support, a credit
card is required at the time a support call is placed. Custom Technology
Phone/Email Support operating hours are Monday to Friday 9 am to 5 pm Australian
EST excluding public holidays. To arrange for prepaid vouchers, upgraded
response time, after-hours support, or other customised support requirements
please contact sales for a Tailored Support solution on 02 9659 9590 or
email info@customtech.com.au. |